His attitude about it was terrible. The delivery company refused to let me know the time frame they were coming until 7pm the night before. Every time you respond to the simple survey, you are entered into their quarterly drawing. And then that they expect their customers to know what they are scheduling, and to continue to call back when it is convenient for Home Depot and their contractors rather than caring about their customers.
Sun, Mar 25, at 9: Don Fraser was the most obliging customer service person I have ever met. As you might have guessed by now, this story has a happy ending as our new carpet looks great. I pointed out that it was not even 4: Her name is Felicia Fontenot sales ID store They continued to level the dishwasher using my level.
We were transferred to a customer service agent, or so we were told. I asked if the person who checked it would have tools and be qualified to do the installation per the manufacturer's instructions.
The height of the cart is close to the height of the panel saw. From there, I ask that both of those pieces get flipped and get cut in half again. Of course, I never received that call either.
HomeDepot major appliance questions: He was pleasant and helpful. I didn't think that much about it because I was having so much fun with the little trinkets.
I was never able to complete my fax because the machine said drum empty and she never tried to assist me or a customer behind me. The nailes that are included are cheap and break very easy.
Poor practices We paid Lowes of Tigard Oregon for a double convection oven Novemberwe were told by the sales staff, and customer services the stove would arrive at the store 7 to 10 buisness days. Most associates carry a phone and are expected to answer it even when they are with a customer.
But from now on I will no longer shop there because your refund policy is not right. If customers are unable to contact the service department they will not make a purchase, so Home Depot understands just how important customer service is for the sale.
Click thumbnail to view full-size Look around the lumber section to find the discount cart! I advise her that this lady was first. My wife and I always look for her because we know we will get good service. Time to get it done! But I found out that they called and disturbed my wife. Current Houston time is I told the cashier, then give me back 10 empty cartridges Then, if you need help, you can take it to the back for assistance.
After 30 minutes of waiting they could not find the order.
Gary needs to be a Manager. I would like it picked up before then. Lo and behold, the installer shows up to inspect the carpet. The problem I am having is this survey. And my wife loves the lights.
I advised it was not convenient for me to call the next day and asked why she couldn't contact them and get back to me and she said she would but I should also follow up.
The number is The installers were very respectful, however on the 1st day, we were not happy with their workmanship. I got a tracking number, receipt, and total satisfaction and confidence that my things would be delivered withint business days.The Home Depot is not just a job it is a career and a wonderful place to work and I am happy to be a part of The Home Depot family.
LIZETTE C. – Customer Service Team Leader Our vision is to deliver a world-class and effortless customer experience and that wouldn’t be possible without ensuring that we take care of our most important asset. 60 The Home Depot Customer Service Representative interview questions and 58 interview reviews.
Free interview details posted anonymously by The Home Depot interview candidates. Contact Us. Customer Questions. Click here or call HOME-DEPOT () Media Inquiries. Click here or call: (U.S.) (Canada) (81) (Mexico) The Home Depot Foundation.
The typical The Home Depot Inbound Call Center Customer Service Representative salary is $ Inbound Call Center Customer Service Representative salaries at The Home Depot can range from $11.
The Home Depot partners with installers and home service professionals who meet the highest standards for experience, know-how and customer service. These professionals are the ones who actually complete the job for the customer and ensure their satisfaction.
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